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Terms & Conditions

Terms & Conditions
Benton Weatherstone Ltd Builders & Stone Merchant

53 Ferringham Lane, Ferring, Worthing, West Sussex, BN12 5NT, UK

Customer Services: 

01903 243202

[email protected]

[email protected]

Delivery Timescales

We only offer products which we hold in stock for online purchases.

This means we can offer a prompt delivery service within 5 working days of placing your order with us.

Upon receipt of your completed order we will advise you of your delivery day and date.  If this is not convenient please contact us immediately by calling 01903 243202 to book an alternative day.

If through unforeseen circumstances, we are unable to meet our 5 working day time scale we will inform you immediately with confirmation of when we can deliver your order.

Delivery conditions

We work to very high safety standards, giving you the reassurance that all our deliveries will be carried out safely. However, this may restrict our ability to deliver your materials if we deem the delivery location to be unsafe, for example, if there are overhead power cables present.

As well as offering free delivery within our trading area using our fleet of vehicles (see below to check if you qualify for free delivery). We can also offer a National Kerbside Delivery service via third party couriers.  A kerbside means the courier will deliver it on to the road outside your house via tail lift and pallet truck but will not bring the product on to your property (see below to ensure you are able to accommodate the delivery). The final decision on delivery will be down to the courier.

Delivery is charged per item.

All deliveries are subject to availability. You will be contacted with a delivery date and more information soon after placing your order.

Pallet Delivery

Delivery by pallet requires that the delivery address is flat, accessible for an 18-tonne vehicle and has no height, weight or width restrictions. The ground area for delivery needs to be typically concrete or tarmac, a pallet truck is not able to manoeuvre across shingle, grass or mud. Delivery will be made to the kerbside and the driver is not required to place the pallet anywhere other than here, at his discretion he may place the loaded pallet off the road if they deem it safe to do so, this is however entirely at the risk of the customer and the discretion of the driver. Please ensure that there is enough room for the delivery and if you are not at home when the delivery is made, clear instructions as to where you require the loaded pallet to be left. Pallets are left on site with the delivery and are the customers responsibility, please recycle these in the best manner you can. In the event that the Company or subcontracted haulier is unable to gain access due to the delivery point access being denied by blockages, obstructions, weight, height and width limitations at the delivery point, then the Company reserves the right to charge additional costs for the return and re attempted delivery of the products.


Delivery

The Company will make all efforts possible to deliver the products and goods on the agreed date in a timely fashion, however if for any reason the Company is unable to meet the date, no liability for time, consequential or any other cost either in part or whole will be accepted by the Company. The customer will be at all times responsible for the security and insurance of their purchase and will comply with Health and Safety Legislation. Delivery is always conditional on access to the delivery point, local road traffic conditions and regulations and the area being safe and able to accept the delivery. It remains at all times the customer’s responsibility to ensure the delivery point is accessible and to inform the Company if there is any reason why access may be denied to the delivery point.


Free delivery post codes

If the delivery post code starts with any of the following you qualify for free delivery carried out by our own fleet of vehicles.  


Brighton and Worthing

BN1,BN2,BN3,BN5,BN6,BN7,BN10,BN11,BN12,BN13,BN14,BN15,BN16,BN17,BN18,BN41,BN42,BN43, BN44,BN45                                                                                                                                    

Portsmouth, Chichester and Bognor 

PO18,PO19,PO21,PO22                                                                                                

Horsham and Haywards Heath                                                                              

RH13,RH15,RH16,RH20

Products

Products and goods are supplied to both retail and domestic customers under the Sale of Goods Acts 1979 (as amended) in compliance with the Consumer Protection (distance selling) regulations 2000 as amended by S1689 2005. Business to business customers are excluded from consumer protection legislation. Due to the nature of our products being extracted from natural sources and no processing involved, we are unable to guarantee that colours, shades and appearances will arrive exactly as depicted on this site. Certain size variation may occur as those quoted are approximate. This remains part of our condition of sale and all customers are made fully aware of this. All complaints should be submitted in writing within 14 days of receipt of goods. If the customer is dissatisfied with any product, then it must be returned to the Company within 14 days of the complaint being made. If the product or goods are deemed satisfactory then we reserve the right to charge for the cost of return. All online payments must be paid at the time of purchase by credit or debit payment. All delivered or collected products shall be at the customer’s risk either from the time of collection or the time of delivery of the products. Any damage, deterioration or loss of the product from whatever cause after the collection or delivery of the product shall be at the customer’s risk and the Company will accept no liability.


Cancellation

The customer has the right to cancel the order, but this must be made before the product has been dispatched, two working days prior to the order being delivered. This must be confirmed in writing to the email address [email protected] or by telephone 01903 243202 between the hours of 8.00 am and 5.00 pm.

Returns

Products and goods may be returned to the Company within 14 days of delivery at the customer’s expense. A 30% restocking will be applied to all returned products. Any issues related to this should be confirmed in writing to the email address [email protected] or by calling our office on 01903 243202 between the hours of 8.00 am and 5.00 pm Monday - Friday. The customers statutory rights are not affected.

General

The Terms and Conditions are governed by the laws of England and Wales and any disputes arising from these terms which cannot be settled during the course of business shall be referred to a single arbitrator in accordance with the Arbitration Act 1950 or any amendment being currently in force. The customers statutory rights are not affected by these terms.


PRIVACY POLICY

When you shop online with Benton Weatherstone you trust us with your information. This Privacy Policy explains what information we collect and how we use it.
Benton Weatherstone is committed to protecting your privacy and complying with the data protection laws in the United Kingdom. This Privacy Policy explains how we use any information we collect about you and forms part of our Conditions of Website use.

Information we collect from you 
• Card details (SagePay only)
• Company name
• Email address
• Contact telephone number
• Address
• Name

We will collect information about you when you
• Order through our online store
• Filling out an online enquiry
• Buy or return goods in store


Disclosing your data

Benton Weatherstone Ltd is part of the Benton Group. We never make your personal details available to companies outside of the Benton Group for their own marketing purposes.

We may have to disclose your information by law or because a court or the police or other law enforcement agency has asked us for it. In the event that a majority of our shares are bought by another company or we transfer a substantial amount of our assets to another company, we may disclose your personal information to that purchaser.

We take protection of your information seriously and have appropriate security measures both physical and technological in place to keep it safe. Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it. Your information will be stored in Europe and will not be transferred to any other country.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Benton Weatherstone Ltd, 53 Ferringham Lane, Ferring, Worthing, West Sussex, BN12 5NT.


Cookies

Our website uses cookies that we can access when you return to our site in the future.

Website functionality cookies

These cookies enable you to browse the website and use our features such as shopping baskets and wish lists

Website analytics cookies

We use these cookies to measure and analyse how our customers use the website. This allows us to continue improving our website and your shopping experience.

By using our website, you agree that we can place these types of cookies on your device's and access them when you return to our site in the future.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Payment

All our website financial transactions are handled through our payment services provider, Sage Pay. You should only provide your personal information to Sage Pay after reviewing the Sage Pay privacy policy at https://www.sagepay.co.uk/policies/privacy-policy . We will share information with Sage Pay only to the extent necessary for the purposes of processing payments you make via our website.

Sage Pay is the union of Protx, the fastest growing payment service provider (PSP) and Sage, one of the UK's most trusted business brands.
Sage Pay's systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.
Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. SagePay are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation. All transaction information passed between our website and Sage Pay's systems is encrypted using 256-bit SSL certificates. No cardholder information is ever passed unencrypted.
You can be completely assured that nothing you pass to Sage Pay's servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. When you have placed an order and entered your contact details you will be ready to pay for your order. At this stage you are automatically directed to SagePay secure payment pages, which capture your card details in real time, where you can pay by debit or credit card as well as PayPal. The SagePay secure payment environment automates and completes the transaction before you are returned to our website for order confirmation.
SagePay payment processing also incorporates Verified by Visa and MasterCard Secure Code, which brings added security and fraud prevention. As we use SagePay for all card processing Your card details are not stored on our servers and our staff cannot view your card details.
All funds will be deducted from your debit/credit card before any goods are dispatched.
We accept all major credit and debit cards.
• Visa
• Visa Debit
• Visa Electron
• MasterCard
• American Express
• Maestro

When using American Express your billing address MUST be the same as your delivery address. This is an American Express requirement and therefore beyond our control. We apologise for any inconvenience this may cause.

Benton Weatherstone Ltd may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March 2018.